All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms and Conditions.
Order Cancellations
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Returns
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, digital and downloadable products, online courses and workshops, energy healing sessions, 1:1 coaching, oracle readings, aromatherapy products or artwork] These items are not eligible for return, refund or exchange.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping
To initiate a return, please email us at [email protected]. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at 597 Monponsett St, Halifax, MA, 02338.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refunds and Exchanges
After We have received and inspected your valid return, we will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
Late or Missing Refund
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 597 Monponsett St. Halifax, MA 02338.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
General
If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.
Need Help?
Contact us at [email protected] for questions related to refunds and returns.
Last Updated: Mar 29, 2020; Apr 07, 2024